Refund and Return policy

Introduction

Welcome to Kosmine Store. We value our customers and aim to provide a transparent and fair shopping experience. This Refund and Return Policy explains the terms and conditions under which products purchased from Kosmine Store may be returned, exchanged, or refunded.

Kosmine Store has been proudly serving customers across the United Arab Emirates for the past 4 years, and customer satisfaction remains one of our highest priorities.

Eligibility for Returns

We accept return requests only under specific conditions. To be eligible for a return:

  • The request must be made within a specified return period after delivery

  • The product must be unused, unworn, and in its original condition

  • All original packaging, tags, manuals, and accessories must be intact

  • Proof of purchase (order number or invoice) must be provided

Products that do not meet these conditions may not be eligible for return.

Non-Returnable Items

Certain items may not be eligible for return or refund due to hygiene, safety, or other reasons. These may include:

  • Products that have been used, damaged, or altered by the customer

  • Items without original packaging or missing accessories

  • Products marked as “final sale” or “non-returnable”

  • Personal or hygiene-related items (if applicable)

Kosmine Store reserves the right to refuse returns that do not meet our policy conditions.

Return Request Process

To initiate a return, customers must follow these steps:

  1. Contact our customer support team within the allowed return period

  2. Provide your order number and reason for return

  3. Wait for return approval and instructions from our team

  4. Send the product back as per the provided instructions

Returns sent without prior approval may not be accepted.

Refund Policy

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

  • Approved refunds will be processed using the original payment method

  • Refunds may take several business days to reflect, depending on your bank or payment provider

  • Shipping or delivery charges are generally non-refundable unless the return is due to an error on our part

Kosmine Store does not control delays caused by banks or payment gateways.

Exchange Policy

If you receive a damaged, defective, or incorrect item, we may offer an exchange instead of a refund, subject to product availability.

  • Exchange requests must be reported within the specified timeframe

  • The product must be returned in original condition

  • Replacement items will be shipped after inspection and approval

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong product, please contact us immediately after delivery. Customers may be required to provide photos or videos as evidence.

Kosmine Store will review the case and arrange a replacement, exchange, or refund where applicable.

Return Shipping

  • Customers may be responsible for return shipping costs unless the return is due to a store error

  • We recommend using a trackable courier service for returns

  • Kosmine Store is not responsible for lost or damaged return shipments

Order Cancellation Policy

Orders may be cancelled only if they have not yet been processed or shipped.

  • Once an order has been shipped, it cannot be cancelled

  • Cancellation requests must be submitted as soon as possible after placing the order

Refunds for approved cancellations will be processed according to our refund policy.

Processing Time

All returns, refunds, and exchanges are processed within a reasonable timeframe after receiving the returned item. Processing times may vary depending on order volume, inspection requirements, and payment method.

Compliance with UAE Regulations

Kosmine Store operates in the United Arab Emirates and follows applicable consumer protection and e-commerce regulations. Our policies are designed to be fair, transparent, and compliant with local laws.

Changes to This Policy

Kosmine Store reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be effective immediately upon being posted on our website.

Contact Us

If you have any questions or concerns regarding returns, refunds, or exchanges, please contact our customer support team through our official communication channels.

Final Note

Thank you for choosing Kosmine Store and for trusting us over the past 4 years. We are committed to ensuring a positive shopping experience and appreciate your understanding of our policies.