FAQ's

General Information

What is Kosmine Store?

Kosmine Store is an online shopping store serving customers across the United Arab Emirates. We have been operating for the past 4 years, offering quality products and a reliable online shopping experience. Our focus is on customer satisfaction, product quality, and secure service.

Where does Kosmine Store operate?

Kosmine Store operates exclusively within the UAE, delivering orders to various emirates and locations where delivery services are available.

Orders and Purchasing

How do I place an order?

Placing an order at Kosmine Store is simple:

  1. Browse our website and select your desired products

  2. Add items to your cart

  3. Proceed to checkout and provide the required details

  4. Complete payment using available payment options

You will receive an order confirmation once your purchase is successful.

Can I modify or cancel my order?

Orders can be modified or cancelled only if they have not yet been processed or shipped. Please contact our customer support team as soon as possible after placing your order.

Payments

What payment methods do you accept?

Kosmine Store accepts secure online payment methods provided by trusted payment gateways. Available options may include credit cards, debit cards, and other approved online payment methods in the UAE.

Is my payment information secure?

Yes. All payment transactions are processed through secure payment providers. Kosmine Store does not store your sensitive payment information.

Shipping and Delivery

Do you deliver across the UAE?

Yes, we deliver to most locations within the United Arab Emirates, subject to courier service availability.

How long does delivery take?

Delivery times may vary depending on your location and the product ordered. Estimated delivery times will be shared during checkout or communicated by our support team.

Are there shipping charges?

Shipping charges, if applicable, will be clearly mentioned at checkout before you complete your purchase.

Returns and Refunds

What is your return policy?

Kosmine Store offers returns and refunds under specific conditions. Products must be returned in original condition within the allowed return period. For full details, please refer to our Refund and Return Policy page.

How do I request a refund?

To request a refund, contact our customer support team with your order number and reason for return. Once approved and inspected, refunds will be processed to the original payment method.

Product Information

Are the products genuine and quality-checked?

Yes. We carefully select and review our products to ensure they meet our quality standards before offering them to customers.

What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect product, please contact us immediately after delivery. Our team will assist with a replacement, exchange, or refund as applicable.

Account and Privacy

Do I need an account to place an order?

Creating an account may be optional. However, having an account allows you to track orders, manage personal information, and enjoy a faster checkout experience.

How is my personal information used?

We respect your privacy and handle your personal data responsibly. For more details, please review our Privacy Policy page.

Customer Support

How can I contact Kosmine Store?

You can contact our customer support team through the official contact methods provided on our website. We aim to respond to all inquiries as quickly as possible.

What are your customer support hours?

Customer support hours may vary. Please check our Contact Us page for the most up-to-date support availability.

Pricing and Offers

Are prices inclusive of taxes?

Prices displayed on the website are shown clearly. Any applicable taxes or additional charges will be mentioned during checkout.

Do you offer discounts or promotions?

Yes, from time to time we offer special promotions or discounts. Please follow our website updates to stay informed.

Trust and Experience

Why should I shop with Kosmine Store?

  • 4 years of trusted online selling experience in the UAE

  • Secure payment and reliable delivery

  • Customer-focused support

  • Quality-checked products

Is Kosmine Store reliable?

Yes. Over the past four years, we have built strong relationships with our customers by providing honest service and consistent quality.

Updates and Policy Changes

Can FAQs change over time?

Yes. We may update this FAQs page from time to time to reflect changes in our services, policies, or customer needs.

Final Note

Thank you for choosing Kosmine Store. We truly appreciate the trust you have placed in us over the past 4 years. Our goal is to make your shopping experience smooth, secure, and enjoyable.