Returns and Refunds Policy

At Kosmine, we want your shopping experience to always be positive.
If you are not completely satisfied with your purchase, we offer a 14-day money-back guarantee from the date you receive your order, in accordance with European consumer protection laws.

1. Return Period

  • You have 14 calendar days from the date you receive your order to exercise your right of return.

  • The countdown starts on the day the product is delivered to you or a third party designated by you.

2. Return Conditions

To ensure your return is accepted, please make sure the following conditions are met:

  • The product must be in perfect condition, without signs of use or damage.

  • The original packaging, accessories, and any free gifts included must be returned with the product.

  • Hygiene and cosmetic products can only be returned if unopened and unused, for safety and health reasons.

3. Return Process

  • Once the returned item is received and inspected, the refund process will begin.

  • The refund will be issued using the same payment method used in the original transaction.

  • Processing time may vary depending on your bank or payment provider.

4. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer, except in cases where the product is defective or an incorrect item was sent.

  • If the returned item does not meet the return conditions, Kosmine reserves the right to deny the refund.

5. Refunds

  • A full refund will be issued, including the cost of the product and, where applicable, the original shipping fee.

  • Refunds will be processed within 14 days after the returned product is received and verified.

6. Items Excluded from the Return Policy

  • Opened or used beauty and cosmetic products.

  • Customized or made-to-order items.

  • Sale or promotional items, when stated in the product description, may be excluded from the return policy.

7. Kosmine Commitment

At Kosmine, we value our customers’ trust and ensure that every return and refund process is simple, transparent, and fair — always in full compliance with European e-commerce and consumer rights regulations.